Frequently Asked Questions

Find answers to our most frequently asked questions regarding shipping, warranty,
customisation of jewellery and etc.

Palace Tower, Level 25, 108 St Georges Terrace, Perth, Western Australia. Appointments are necessary to ensure I can give my full attention to creating bespoke pieces for you.

All pieces are custom designed and made-to-order. We require 5 to 6 weeks (from the date of the design confirmation and deposit) to handcraft your order. Please note that this timeframe does not include the shipping time provided by our shipping partner.

Unfortunately, I do not offer refunds, credits, or exchanges for custom-made jewellery. Because of this, I kindly request that you make your custom piece decisions with care. Your satisfaction is important to me, and I want to ensure your happiness. If you are not entirely satisfied with your custom-made pieces, please contact me so we can work together to find the best possible resolution.

We provide a one-time complimentary resizing service for all our custom-made rings purchased within 6 months. Typically, resizing takes approximately 5 to 7 working days under normal circumstances.

Unfortunately no. 🙁 All pieces are made to order. This allows each design to be tailored to the client’s preferences, stone selection, and budget.

All custom made pieces include a lifetime limited manufacturing warranty, which covers manufacturing defects in your ring under normal wear. There are no charges for repairs related to manufacturing defects. Repairs that are not considered manufacturing defects (e.g., loss, improper care, or damage) will incur a cost. If your repair carries a cost, I will contact you to confirm the expense before proceeding. If you need assistance in identifying the type of defect, please get in touch via email with an image of the piece and a description of the issue.

We provide complimentary insured delivery on all orders within Australia. For international orders under $1,000, we offer flat-rate shipping at $45 using FedEx, UPS, or DHL. Shipping costs related to repairs or resizing will vary on a case-by-case basis. Please feel free to get in touch for more information.

We offer free in-person and virtual consultations (by appointment) for designing bespoke pieces. Since these pieces are specially handcrafted according to your specifications, we require a 20% deposit to begin design and production.

We understand the significance of security and privacy to you, and we share the same commitment to prioritizing these concerns. Our privacy policy can be found here.

Fine By Min is the continued Australian-based custom jewellery designer previously known as Adaia Diamonds. There is no association with any unrelated businesses using similar names outside Australia.

Have further questions?

Fill in the form and I will respond to you as soon as I can.